Last updated: January 17, 2023
Deleted files will be permanently deleted after 30 days. However, if you have Files permissions you can restore files within 30 days of being deleted, or you can permanently delete files manually.
Restore files
- Navigate to the files tool:
- In your HubSpot account, navigate to Marketing > Files and Templates > Files.
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- If you have a CRM Free account, navigate to Marketing > Email. In the left sidebar menu, click the More tools dropdown menu, then select Files.
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In the upper right, click Files trash.
- To view and confirm file details, hover over the file and click Details.
- To restore individual files, hover over the file and click Actions > Restore.
- To restore files in bulk:
- Select the checkboxes next to the files that you want to restore.
- To select all files on a page, select the checkbox at the top of the table.
- Click Restore to return the file to the file manager. It can take up to 5 minutes for the file to restore to the resolving file URL.
Please note:
- You cannot restore a deleted file if there is an existing file with the same name.
- If two files with the same name and file path are deleted, only the most recently deleted file can be restored. The older version of the file cannot be restored or previewed, it can only be permanently deleted.
Permanently delete files
Deleted files will be permanently deleted after 30 days and cannot be restored. To permanently delete a file manually:
- Navigate to the files tool:
- In your HubSpot account, navigate to Marketing > Files and Templates > Files.
- If you have a CRM Free account, navigate to Marketing > Email. In the left sidebar menu, click the More tools dropdown menu, then select Files.
-
In the upper right, click Files trash.
- To permanently delete individual files, hover over the file and click Actions > Permanently delete.
- To permanently delete files in bulk:
- Select the checkboxes next to the files that you want to delete.
- To select all files on a page, select the checkbox at the top of the table.
- Click Permanently delete.
