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connected email

Requirements to use HubSpot tools with your connected email

Last updated: January 17, 2023

Applies to:

All products and plans

With a connected email, you can take full advantage of the HubSpot tools. For example, you can automatically log email replies to contact records in HubSpot or include file attachments in your emails. You can also send emails from HubSpot using your own email servers.

Some features in HubSpot require a connected inbox, or aren't supported by every email provider. Use the list below to identify which features are supported by your email provider, and which require a connected inbox.

Feature Requires a connected inbox Google /Gmail Office 365

Exchange

IMAP
Logging replies Yes ✓ ✓ ✓ ✓
Conversations inbox Yes ✓ ✓    
Send emails from CRM  Yes ✓ ✓ ✓ ✓
Sequences* Yes ✓ ✓ ✓ ✓
Send later Yes ✓ ✓ ✓ ✓
HubSpot Sales Office 365 add-in Yes   ✓    
Email tracking No ✓ ✓    
Contact profiles No ✓ ✓    
Templates** No ✓ ✓ ✓ ✓
Documents ** No ✓ ✓ ✓ ✓
Calling** No ✓ ✓ ✓ ✓
Create, view, edit meetings** No ✓ ✓ ✓  
Schedule meetings with a meetings link Require connected calendar     ✓  
Schedule meetings from record Require connected calendar ✓ ✓    

* Requires paid Sales Hub / Service Hub seats
** Available for free users with limitations
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