Marketplace Providers | Frequently Asked Questions

Find answers and general information quickly about the Marketplace as a provider.

Is there a specific HubSpot account type I need to submit to the Marketplace?

There are two different HubSpot accounts that allow for Marketplace submission: a Partner account, or a Marketplace provider account. We're unable to add provider functionality to any other type of HubSpot account. 

Some partners manage their Marketplace listings in their Partner account to use the assets in the same account. Other partners manage their listings in a separate Marketplace account to keep the assets separate from other assets in their design manager tool.

Do products published in the Marketplace live in my account or in the HubSpot Marketplace system?

Products submitted to or published in the Marketplace live in the HubSpot Marketplace system. This ensures that providers can continue to edit them in their own account without the changes affecting customers’ purchases. To update a Marketplace listing, a provider must resubmit the listing so it can be reviewed and republished.

Customers who have purchased previous versions of a product in a listing can update to the latest version free of charge.

Why don't I see all of my products when trying to create a listing?

Possible reasons you may not see a product when trying to create a listing include:

• The asset is currently listed in the marketplace or contains elements from a currently listed asset.
• The asset isn't supported in the Marketplace (transactional emails, ticket emails, etc.)
• The asset is a clone of an asset from the Marketplace.

What should I use as a preview link?

There are two options for preview links:

• Use the preview link from the design manager. This accurately depicts what the template will look like when delivered to a customer’s account, but has a long URL.
• Create a page using the template, module, or pack and publish it.

How do I create a preview link for emails?

To create a preview link for emails, it's recommended to create a draft email in HubSpot and enable the web version. With this setting enabled, you can customize the URL for the web version of your email and use it as a preview link.

Can a single template be used in multiple packs?

Yes, a single template can be used in multiple packs. A common example of when a template may be used in multiple packs is if a provider offers a Starter and Premium version of the same pack.

Do I have to submit all templates and have them approved before submitting a pack?

Although all templates must be approved for a pack to be published, a provider can select unpublished templates to submit together with a pack.

Do I have to resubmit a template, module, or pack if I make changes to it?

Yes. Upon submission to the Marketplace, the system takes a snapshot of the product. In order to update the product in the system, the listing must be resubmitted.

How do I adjust the price of a template, module, or pack?

To adjust the price of a submitted product, you must resubmit it to the Marketplace with updated information.

How do I receive Marketplace payments?

Payments are received through the payment method that you've connected in your Marketplace Provider Profile.  In the Payment Method section, view or update your payment information.

HubSpot doesn’t take a cut of any transactions, and all transactions are handled independently of the HubSpot platform.

A customer is requesting a refund, but the reason isn’t valid

HubSpot recommends clearly stating your refund policy in a listing's description, and providing a link to documentation about your refund policy. HubSpot encourages providers to honor valid refund requests. Learn more about general guidelines for refund requests.