Assign users to additional teams

A user can be added to a team.

When a permission is set to Team only, users can only access records owned by or assigned to users in the team for that specific permissions.

When a user requires access to another team's records or content, an Admin with the Add and edit users permission, or a Super Admin, can assign a user to additional teams. They'll then be able to access the additional team's records and content with Team only permissions. Additional team members can also access primary team members' owned contacts. 

When a user is added to an additional team:

• the user can access the additional team's records and any content that's set to Team only permissions.
• the user can access primary team members' owned records. 
• the primary team members can access the additional team member's records.

Please note: being a member of an additional team only allows the user access to the team's records and content. These users will not be included in any team reports, routing rules (e.g., conversation routing rules), team notifications (e.g., form submission email notifications to a team), or workflow rotation actions. They will also not be able to view any custom records views set up for the team.

To assign a user an additional team:

• In the left sidebar menu, navigate to Users & Teams.
• Click the user you want to assign an additional team.
• In the right panel, under the user's name, click the team dropdown menu.
• Click the Additional teams dropdown menu and select the team you want to assign to the user. You can assign up to five secondary teams per user.

• Click Apply.
• Click Save. The user will now be part of the additional team, on top of their primary team.